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Terms of Service

Neybrfood brings together home chefs and individuals who wish to purchase home cooked food. Neybrfood does not cook the food, but facilitates the transaction between individuals and home chefs.

Ordering and picking up meals
The Cooks determine what meals they make available and advertise through the Platform, and the time at which those meals will be made available. All meals are subject to availability and offered in the absolute discretion of the Home Chefs. Neybrfood does not guarantee the availability of meals from Home Chefs.

Neybrfood does not prepare or take responsibility for any products prepared and packaged by the Home Chefs, and also takes no responsibility for the quality or freshness of the meals.

Pay careful attention to the delivery date and time of your order as Home Chefs works on a specific delivery date and time, therefore all order are based on pre-booking.

Be sure that upon placing your order you are contactable through either WhatsApp or Call. Sometimes things are beyond our control and can go wrong, but with your help, everything can go just smoothly. 

Once your orders have been placed, there will be no refunds nor can any changes be made.

Changes to the delivery time and/or location, can be made, but a prior notice of a minimum of 72-hours is required. If however, you do notify us under the 24-hours required timing, we will do our best to fulfill the change, but there are no guarantees. Do WhatsApp or e-mail to check with us.

The prices of meals will be listed and prices will vary from menu to menu. Prices are subject to change at any time, but changes will not affect orders already placed, unless there is an obvious mistake, whereby we will notify you as soon as we can about the pricing issue.

Payment for meals can be made online through the our platform. Once your order is confirmed your credit or debit card (or digital wallet which you can make payments from to use the Service, as applicable) will be charged the relevant amount. Payment is made to Neybrfood Sdn Bhd and passed onto the relevant Home Chefs. 

Termination and Cancellation
Neybrfood reserves the right in its sole discretion to revise the content of, amend links from, or withdraw access to the website. Without limiting the operation of any other Terms and Conditions herein, Neybrfood will not be held liable for loss or damage arising from the exercising of these rights. Any indemnities given by you and limitations on Neybrfood liability will survive such termination. 

Content posted by users
Neybrfood may provide individuals with the ability to rate or provide testimonials in connection with the home chefs. If the individual does rate or provide any testimonial, the individual agrees to only rate or provide a testimonial that truly reflects their own opinion.